IP Voice and Video

Move beyond traditional phone lines with a modern IP phone system, also known as Voice over Internet Protocol (VoIP). This solution uses your existing data network for phone communications, offering enhanced features and significant cost savings.

• Design and implementation of PBX and VoIP phones: Every business has unique needs. We work closely with you to design a custom Grandstream solution built for your specific requirements. We handle the complete setup and configuration of your IP PBX and VoIP phones, whether for a single office or multiple locations. Our service includes:
  • Initial consultation: We assess your communication needs and recommend the right Grandstream hardware, such as the PBXs and phones.
  • Tailored PBX deployment: We install and configure a Grandstream IP PBX system, like the powerful UCM series, customized to your business's needs.
  • VoIP phone integration: We set up your VoIP phones and connect them to the network, with options for desktop, cordless Wi-Fi, or video phones.

• Uninterrupted service with High-availability (HA) PBX setups: An outage can bring your business to a halt. Our high-availability (HA) PBX solutions are designed to prevent costly downtime and ensure business continuity, even in the event of a disaster.
  • Instant failover: Our HA setups use a redundant standby server that automatically takes over if the primary system fails, keeping your communications up and running.
  • Real-time mirroring: All your phone system settings and data are continuously mirrored to the backup server to prevent data loss.
  • Enhanced reliability: Grandstream's enterprise-grade solutions provide the reliability and uptime your business needs to stay connected.

• Keep your existing numbers with hassle-free porting: Switching to a new provider doesn't mean you need a new number. We manage the entire number porting process for you, allowing you to keep your existing phone numbers and maintain brand identity without confusing your customers.
  • Seamless transition: We coordinate with your old and new providers to ensure the transfer happens smoothly, preventing service interruptions.
  • Add new numbers as you grow: Whether you are expanding your business or adding new extensions, we can easily provision and integrate new phone numbers into your Grandstream system.
  • Customer convenience: Your customers can continue calling your business on the same familiar numbers they already know.
  • Avoid wasted marketing materials: Keep your existing phone numbers on all marketing materials and branding without needing a costly update.

• Empower your remote and mobile workforce: Give your team the flexibility to work from anywhere without losing functionality. With Grandstream's remote calling and management features, your team stays productive and connected.
  • Mobile apps for collaboration: The Wave app for Android, iOS, and web browsers lets users make calls, join meetings, and access other features from their mobile devices.
  • Secure remote connections: The UCM RemoteConnect cloud service provides secure, automatic firewall traversal, ensuring reliable communication for remote users.
  • Advanced features: Your team can use essential tools like call forwarding, voicemail-to-email, and integrated messaging from any location with an internet connection.

• Maintenance and support:
  • Proactive system health checks: We conduct routine diagnostics to monitor your system's performance and proactively address potential issues before they cause disruption.
    • Diagnostics: Regular analysis of system performance to identify and resolve issues.
    • Logs reviewing: Expert review of system logs to spot anomalies and performance trends.
    • Storage review: Monitoring and managing storage utilization to ensure optimal system operation.
  • Updates and upgrades: Keep your system current, secure, and feature-rich with our management of firmware and software.
    • Firmware and software updates: Schedule and deploy the latest updates to improve performance and enhance security.
    • Software and feature updates: Ensure you benefit from new communication tools and improvements as they are released.
  • Business continuity and disaster recovery: Be prepared for the unexpected with rigorous failover testing.
    • Conducting manual failovers: Regularly test your system's failover procedures to ensure seamless functionality during an outage.
  • Management and administration: Streamline your daily operations by offloading administrative tasks to our expert team.
    • Manage contacts and users: Maintain an organized and current company directory and efficiently add, modify, or remove users.
  • On-site maintenance: When remote support isn't enough, we dispatch a certified technician to your location for hands-on assistance.