Frequently Asked Questions

We plan, install, and upgrade IT infrastructure for small and midsize businesses and home offices. Projects may include structured cabling, wired and wireless networks, network equipment, servers, storage, backup infrastructure, and UPS power protection. Visit our Solutions page for details about our services.

No. Pocono Networks does not provide construction, drywall, plaster, painting, or renovation services. We avoid cutting or otherwise disturbing walls and ceilings whenever possible. If no practical alternative exists, we’ll explain the proposed access work and get your approval before proceeding. You are responsible for arranging and paying a properly licensed contractor for any resulting wall or ceiling repairs.

Yes. Pocono Networks maintains commercial general liability and professional liability (errors and omissions) insurance for services covered by a Statement of Work.

No. Our work focuses on the infrastructure behind your business technology. We don’t provide routine troubleshooting or repair for individual workstations, printers, or other end-user devices.

On-site service is available within approximately 25 miles of Stroudsburg, PA. 

For locations outside that area, contact us to discuss your infrastructure project and request a quote. Remote infrastructure projects may be available depending on the work involved.

Use our contact form to describe your project, location, and goals. We’ll review your request and respond within one business day. Please don’t include passwords or documents containing sensitive information in the form.

IT consulting is $165 per hour, with a one-hour minimum paid before scheduling. Billable consulting time may include planning, solution design, equipment research and sourcing, arranging equipment, preparing reports or other documents, and project-related phone or email support. 

Equipment and materials are charged separately.

Infrastructure and cabling projects are priced according to the work involved. On-site jobs require a non-refundable payment covering at least two hours of work to reserve the appointment. U.S. holiday or emergency work is $330 per hour, with a two-hour minimum paid before work begins.

If you need to limit the time spent on a project, tell us in advance so we can plan accordingly.

Estimates are free when the project scope is clear. Simple quotes for standard items or services are also free. Detailed custom proposals requiring more than 30 minutes of research or planning are billed at our consulting rate. If you proceed with the project, that charge will be credited to your final bill.

Complex projects may require an on-site survey to prepare an accurate quote. The survey fee is a flat $350 for up to two hours. If more time is needed, additional survey time is billed at our consulting rate and must be paid before the survey continues.

Projects under $5,000 must be paid in full before work begins. For invoices over $5,000, up to two installments may be available; the schedule and terms will be included in the project scope. Invoices are due upon receipt. Payments are non-refundable after services have commenced, including equipment procurement, installation, or configuration.

We accept ACH bank transfers. Flexible financing through Affirm may be available for eligible transactions, with a 3% processing surcharge. Payment plans typically range from 3 to 36 months, with rates as low as 0% APR depending on your credit profile and the financing program. Financing is valid for transactions up to $20,000. We accept checks from established clients only. 

We do not accept credit or debit cards.

Hourly services do not include a formal warranty. Equipment supplied by Pocono Networks is subject to the manufacturer’s or vendor’s warranty, return, and other terms. Our assistance with warranty claims or returns is limited to those terms. For equipment you purchase directly, you are responsible for warranty claims, repairs, returns, shipping, and related costs.